Return and Exchange Policy (Online Sales)*

If you’re not in love with your purchase, we want to make you happy. Returns & Exchange for ONLINE sales are allowed within 15 days from the purchase (shipment) date. 

* See the Retail Store for it’s Return and Exchange Policy.

  • A Return Merchandise Authorization (RMA) number must be issued before we accept any online returns or returns shipped back to us.  The RMA number must be clearly written on the shipping label or box.
  • Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
  • Returns and exchanges are not allowed on clearance, consignments, or custom orders.
  • All refunds are credited to the same tender as the original purchase.
    • Credit and Debit Cards – The same account will be credited.
    • Cash – When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • We will credit your original payment method, excluding delivery charges.
    • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
  • All shipped returns MUST include the Packing Slip and all original documents received with your order.
  • All returns will be inspected by our Quality Assurance team before a refund is issued.